User Data Deletion
Your data belongs to you. Learn how to request complete deletion of your personal information from our systems.
Important: Data Deletion is Permanent
Once you request data deletion, all your personal information, conversation history, and account settings will be permanently erased. This action cannot be undone.
⏱️ Processing time: 7-30 days • 📧 Confirmation email required • 🔒 Secure verification process
Choose Your Deletion Method
Multiple ways to request data deletion, all secure and private
Request via Email
Send a deletion request directly to our privacy team. We'll process your request within 30 days.
In-App Deletion
Delete your data directly from your account settings. Instant removal of your personal information.
Contact Support
Our support team can assist you with the data deletion process and answer any questions.
How It Works
Simple, transparent process for data deletion
Submit Request
Choose your preferred deletion method and submit your request with necessary verification.
Identity Verification
We'll verify your identity to ensure the security of your data and prevent unauthorized deletions.
Data Processing
Our system begins the secure deletion process across all our databases and backup systems.
Confirmation
You'll receive a confirmation email once your data has been permanently deleted.
Data Categories & Retention
What data we delete and how long it takes
Account Information
- Name and email address
- Profile information
- Account preferences
Usage Data
- Conversation history
- Bot interactions
- Feature usage
Payment Information
- Transaction history
- Billing address
- Payment method
Communications
- Support tickets
- Email correspondence
- Feedback submissions
Frequently Asked Questions
Everything you need to know about data deletion
Q:How long does it take to delete my data?
A:We process deletion requests within 30 days, though most requests are completed within 7-10 business days. You'll receive email updates throughout the process.
Q:Is data deletion really permanent?
A:Yes, once your deletion request is processed, your personal data is permanently erased from our active databases and will be removed from backups within 90 days.
Q:What data can't be deleted immediately?
A:Some data may be retained for legal compliance (e.g., financial records for 7 years) or legitimate business purposes, but will be anonymized where possible.
Q:Will deleting my data cancel my subscription?
A:Data deletion requests do not automatically cancel your subscription. Please manage your billing separately or contact support for assistance.
Identity Verification Required
To protect your account, all deletion requests require identity verification. We never process deletion requests without proper authentication.
Need Help With Data Deletion?
Our privacy team is ready to assist you with any questions about deleting your data.